Commonly Asked Questions
Q. I want customized jacket of my own choice. What should I do?
A. You can send us customized designs. To place this particular request at firstname.lastname@example.org
Q. What payment method can I use after filling the checkout form?
A. You possibly can choose the payment through PayPal or Credit card. We use SSL secured Check out to help you make the payment with virtually no worries.
Q. Can I return the jacket if I don’t like it or if it does not fit me perfectly?
A. As we are running a professional website so in order to build customer dealer relationship we have a 30 day return policy. Any exchange with another jacket or a full money back guarantee is assured within this time period. But in case of your own customized design, this policy doesn’t apply.
Q. I have chosen a jacket but I am not sure about its size if it will fit me or not?
A. We have a size chart page in which you can easily select the best size that fits you. If you have any doubt after even by looking at the size chart feel free to contact us through our email email@example.com. Select the product through the checkout form and by selecting “Custom-Size” in the size option, mail us your query and we will get you your perfect size.
Q. How long does it take for shipping a jacket and be delivered at my home?
The shipping time is normally 7-10 working days. But sometimes it can take about 15 days for your order to be shipped depending on the shipping services like DHL, TNT, etc. When the shipping has arrived, it takes at least 3 days for the product to be at your doorstep.
Q. No size is available in the list for me, is there any chance of ordering the item custom built?
A. Surely there is an option “Custom-Size” which allows you to order us to build a jacket of whatever size you like.Either you can comment your exact size when you are checking out or you can email us at firstname.lastname@example.org the size that you require. Sizes include Chest Size, Waist Size, Height, and Weight.
Q. What is the shipping time for processing the customized built orders?
A. As for your customized ordered product, it may take at least 15 to 20 days to be shipped as we receive your quoted measurements which are a bit time consuming.
Q. Is free shipping option applicable for US, UK and Canada?
A. Definitely free shipping is applicable for US, UK and Canada and also 50% shipping discount for Europe and Australia.
Q. What choice do I have if my order does not arrive on time?
A. We email you the date at which your order is going to arrive so wait at least the given date to receive your product.
We have made some changes in time for shipping. For further confirmation read our email for the exact arrival date.
You are liable to view your order status. Visit the track order page to know the details. The tracking page link can guide you appropriately when your order is going to be exactly shipped. Still if you are not satisfied with the order tracking details, you can contact us through our mail email@example.com
Q. If I get a faulty product, what should I do next?
A. We don’t want any delay in resolving the matter where our customers receive a faulty product.
The moment you observe the fault in your product, contact our Customer Care instantly by attaching:
- The order number
- Product name and number
- Stating the fault
We shall contact you within a day and replace your item with a new one as soon as possible.
Q. What went wrong with my payment? What to do next?
A. You might have faced with the following issues:
Wrong billing address and phone number:
Make sure that you provide the correct billing address listed in your account matching with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
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