Leather garments are an expensive buy and Sky-Seller.com wants you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. Therefore, for the customer easiness and comfort here we are bringing some important information for the customers that how our return policy work.
We suggest that customers should care about the following points before placing the order;
- Make sure that you are ordering the right product.
- Make sure that you are ordering the right size, if you are not sure about the right size, then we suggest you to read the size chart available at our website. Further, product can not be returned if you are ordering product in customized size.
- Make sure that you are ordering the product in correct colors.
- Pay special attention to write the correct address for dispatching.
When to be Returned:
Customer may return the product due to following reasons;
- Wrong Product delivered by Sky-Seller.
- Wrong size of product delivered.
- Wrong color of the product delivered
- Defective product delivered
The moment you observe the fault in your product, contact our Customer Care instantly by attaching:
- The order number
- Product name and number
- Stating the fault
We will contact you within a day or two and replace your item with a new one as soon as possible.
Things to do Before Returning the Package:
Before returning the product you must have to sure about the following points;
- The Product must be in its real unused condition
- Returned or exchanged product must be unworn
- Return product must be unwashed
- The products must be returned in its original packing
- All original tags should be there
- Make sure that you are returning the product within 30days of purchase
- Wait for our reply before sending the package
- Use best forwarding company to avoid delay and damage of the package
Causes for delay:
It may possible that you may receive a delay response from our customer services in case of return the product due to following reasons;
- Sometime we need approval from our higher authorities and it will take some time.
- The product you required may be out of stock and it will take time.
- There may be some other causes as well case to case and it will be communicated via e-mail.
How to Return Package:
We made our return process very easy for our customers, you only need to fill the online form from our website from below link;
After generating the return request, we will contact you via e-mail.
We hope that the above information helps you to guide how our return procedure works. If you have any query or any assistance required, than Sky-Seller available 24/7 at firstname.lastname@example.org